I am not usually one to be chatty with my seat mates on airplanes. But this past week turned out to be an exception. I was fortunate to be upgraded on an American Airlines flight. I sat next to an average looking, late-50s guy that I will call Joe, since I didn’t get his real name. Joe has made it his personal mission to raise hell with American.
While I am not a fan of this airline I fly them regularly out of convenience and because they are the preferred airline for my company. Joe flies with them often out of necessity, but I think he also enjoys every opportunity to raise hell with them over their poor customer service. Here is a list of the things Joe told me he has done against American: Read More »
As if the recent Blackberry outages didn’t cause enough frustration for Blackberry users, they and other smartphone users on Verizon have another complaint. Verizon recently changed the Storm 2 and other smartphones so their browser search boxes can only be used with Bing. Prior to this recent change the search box could be set to search Google, Wikipedia, or other sites. Bing is now the only option so Google users will need to go to Google’s website and then conduct their search. The move is reportedly part of the five-year search and advertising deal Verizon signed with Microsoft earlier this year for a rumored $500m.
Verizon’s reputation with consumers is already poor with rampant rumors of bogus charges added to users bills with no explanation. Partnering with Microsoft will draw further scrutiny to Verizon.
What is the difference between a 3 ft. USB cord sold at Amazon for $5.69 and one sold for $22.99 at Radio Shack? Apparently nothing except the price. From what I can see on the packaging materials they both connect peripherals to computers. Who shops at Radio Shack these days? I don’t know the Radio Shack demographic but based on an experience today in which a family member attempted to avoid the Christmas rush at the big electronics stores and pick up a USB cord at “The Shack,” they may be preying on consumers who are intimidated by technology by charging a multiple over what a good discounter would charge for a similar item.
Let us know if you have had any notable experiences with Radio Shack.
Many of us have become complete creatures of the digital age in which we live. Wondering how your team is doing in tonight’s game? Check the score online. What is the weather forecast for tomorrow? Check it out online. Need a hotel reservation? Get the best deal online. Maybe, but maybe not. Read More »
The Federal Trade Commission has put a halt to “endorsement and testimonial ads” by companies claiming extreme results for their products while indicating in fine print that the results are not typical. Companies can use this tactic but if they do they must also disclose the results consumers can typically expect. Read More »
How many of you iPhone users pinched your nostrils and swallowed hard when you bought your new iPhone? Yeah, me too. Sure, the iPhone is an outstanding device but going with AT&T is a huge drop off from Verizon. I imagine AT&T is a huge drop from any cellular service provider. And I hold Apple at least partly responsible. Read More »
To meet the needs of our aging population, we have added Nursing Homes to our website. Members can now rate Nursing Homes to share their experiences with other consumers. Nursing homes can be found in the My Health section of our home page.
It’s time to give American Airlines some love for doing what we preach to companies on this website – when you make a mistake, fix it and do your best to retain a customer. Read More »
As a frequent American Airlines flyer I thought I had seen the worst the airline had to offer short of an accident. If you fly them you know what I’m talking about. Last week though may have established a new low. Read More »
My wife and I just purchased new window shutters from Lowe’s and experienced a full range of good and bad customer service. If you have ever purchased custom shutters you probably know some of the drill. Find a product and price you like, the store sends out a rep to take exact measurements, pay the bill, and then wait 4-6 weeks. Everything proceeded well until about the six week mark when my wife called Lowe’s to inquire about installation dates and was told the installation could not be completed in the agreed upon timeframe. Apparently a store employee waited 9 days after we purchased the shutters to turn our order into the manufacturer. That’s when events took a turn for the worst. Read More »
