This is not a political blog. We take no sides in the current election, although in our self-appointed role of consumer advocates we are watching both candidates for ideas and initiatives that will benefit consumers.
Barack Obama’s acceptance speech Thursday night contained references to a theme that is important to consumers,
Customers are usually very forgiving. Make a mistake and they will probably forgive and forget – or at least forgive and give a business a second chance. But this forgiveness is much more likely when the business convincingly utters the magic words – “I’m sorry.” As in “I’m sorry we didn’t meet your expectations.” Or [...]
Some posts highlight great businesses or acts of outstanding service by employees of companies I or my readers have dealt with. Some, like this one, will accurately describe what in my opinion is completely unacceptable service by a Realtor I recently had to deal with.
A ConsumerConnection.com member (OK, it was my wife but she is a member) told me of a situation that occurred to her today that illustrates the type of service we should receive from companies. We bought a house last year that came with a Miele dishwasher. Unfortunately, the dishwasher recently stopped draining correctly and essentially [...]
People have become numb to terrible service from businesses today. And why wouldn’t we be numb? The airline ticket agent tells us our flight will be delayed several hours without the least concern for the disruption it causes, and an apology is out of the question. Household subcontractors give us a 4 hour window when [...]
