Hard to believe to be sure but, according to CBS Marketwatch.com, health insurers are improving their game on customer service. Maybe companies in other service-challenged industries will follow suit. Airlines, are you paying attention?
http://www.marketwatch.com/video/asset/health-minute-insurers-focus-on-customer-service-2010-06-18/3050F011-5D51-4DFE-9B90-D5DD1D335F3E
Amazon’s vast selection and low prices have won the Seattle firm millions of loyal customers. One area that may go under the radar is Amazon’s outstanding customer service, at least if my recent example is the norm. I recently fed my habit for books, buying a fairly recent financial book. It was on my “wish [...]
I am not usually one to be chatty with my seat mates on airplanes. But this past week turned out to be an exception. I was fortunate to be upgraded on an American Airlines flight. I sat next to an average looking, late-50s guy that I will call Joe, since I didn’t get his real [...]
As if the recent Blackberry outages didn’t cause enough frustration for Blackberry users, they and other smartphone users on Verizon have another complaint. Verizon recently changed the Storm 2 and other smartphones so their browser search boxes can only be used with Bing. Prior to this recent change the search box could be set to [...]
What is the difference between a 3 ft. USB cord sold at Amazon for $5.69 and one sold for $22.99 at Radio Shack? Apparently nothing except the price. From what I can see on the packaging materials they both connect peripherals to computers. Who shops at Radio Shack these days? I don’t know the Radio [...]
Many of us have become complete creatures of the digital age in which we live. Wondering how your team is doing in tonight’s game? Check the score online. What is the weather forecast for tomorrow? Check it out online. Need a hotel reservation? Get the best deal online. Maybe, but maybe not.
The Federal Trade Commission has put a halt to “endorsement and testimonial ads” by companies claiming extreme results for their products while indicating in fine print that the results are not typical. Companies can use this tactic but if they do they must also disclose the results consumers can typically expect.
How many of you iPhone users pinched your nostrils and swallowed hard when you bought your new iPhone? Yeah, me too. Sure, the iPhone is an outstanding device but going with AT&T is a huge drop off from Verizon. I imagine AT&T is a huge drop from any cellular service provider. And I hold Apple [...]
It’s time to give American Airlines some love for doing what we preach to companies on this website – when you make a mistake, fix it and do your best to retain a customer.
As a frequent American Airlines flyer I thought I had seen the worst the airline had to offer short of an accident. If you fly them you know what I’m talking about. Last week though may have established a new low.
