Economists and market pundents now routinely tell us the economy is the worst its been since the Great Depression.” You think? Thanks for that insight. Financial planners like Carmen Wong Ulrich tell viewers they should take money out of the market “slowly.” Hey “experts”, we know the economy sucks. Tell us something we don’t already [...]
Last week I had an experience that left me feeling great about the honesty and generosity of several people in Chicago. When I stupidly left my wallet is a cab that delivered me to Hotel Sax in Chicago, I had little hope I would ever see it again. My first thought was, of course, Damn! [...]
Like everyone else on the planet I have logged uncountable hours lately watching breathless business and political reporters drone on about the merits of the proposed bailout of the financial markets. I even watched as I was stuck on a treadmill recently while a TV was tuned to The Lou Dobbs show on CNN. Now [...]
Big Business is afraid of you. More to the point, they will go to great lengths to keep you from complaining to others about them. This modern approach to sweeping complaints under the rug is exactly the wrong approach. What am I talking about, you ask? Read on.
This is not a political blog. We take no sides in the current election, although in our self-appointed role of consumer advocates we are watching both candidates for ideas and initiatives that will benefit consumers.
Barack Obama’s acceptance speech Thursday night contained references to a theme that is important to consumers,
Customers are usually very forgiving. Make a mistake and they will probably forgive and forget – or at least forgive and give a business a second chance. But this forgiveness is much more likely when the business convincingly utters the magic words – “I’m sorry.” As in “I’m sorry we didn’t meet your expectations.” Or [...]
Some posts highlight great businesses or acts of outstanding service by employees of companies I or my readers have dealt with. Some, like this one, will accurately describe what in my opinion is completely unacceptable service by a Realtor I recently had to deal with.
A ConsumerConnection.com member (OK, it was my wife but she is a member) told me of a situation that occurred to her today that illustrates the type of service we should receive from companies. We bought a house last year that came with a Miele dishwasher. Unfortunately, the dishwasher recently stopped draining correctly and essentially [...]
People have become numb to terrible service from businesses today. And why wouldn’t we be numb? The airline ticket agent tells us our flight will be delayed several hours without the least concern for the disruption it causes, and an apology is out of the question. Household subcontractors give us a 4 hour window when [...]
