A ConsumerConnection.com member (OK, it was my wife but she is a member) told me of a situation that occurred to her today that illustrates the type of service we should receive from companies. We bought a house last year that came with a Miele dishwasher. Unfortunately, the dishwasher recently stopped draining correctly and essentially would not operate. My wife Anne is the mechanically inclined person in our family. She contacted Miele’s customer service department by phone using their 800 number. After she described the problem they immediately emailed us a copy of the owner’s manual. Read More »
People have become numb to terrible service from businesses today. And why wouldn’t we be numb? The airline ticket agent tells us our flight will be delayed several hours without the least concern for the disruption it causes, and an apology is out of the question. Household subcontractors give us a 4 hour window when the will arrive -and then often fail to show. The surly waiter, the physician that expects us to wait over an hour to see him and then spends a few precious moments with us without fully explaining the illness and the treatment options, the unresponsive clerk at the store – we are so used to these examples of inexcusable service that we just accept it and move on to the next version. Numb? We’re catatonic. Read More »
